FAQ

Server is your computer on the internet. It is a possibility of managing its resources freely and dividing them into particular functions. Server makes it possible maintain

• a company’s www site,
• e-mail accounts,
• databases,
• websites’ servicing,
• storing files,
• preparing backup versions of files,
• internet forums,
• game servers,
• blogs’ servicing.

Server is reliable equipment, constantly connected to the Web, operating 24/7. Our servers ensure safety and verify identity by means of logging in. Moreover, you have at your disposal constant support of IT specialists.

Hosting is a service of shared access to a servers’ resources. They have many uses, e.g.

• for e-mail handling,
• websites handling etc.

Hosting makes it possible to:

• store a large number of files,
• www websites,
• online applications,
• extensive databases.

Yes, the Mevspace Service Office, Technical Support, and Network Operation Center Mevspace are professional technical support, available 24 hours a day, 7 days a week. Our specialists guarantee fast and efficient help (maximum response time is 24 hours). We provide technical support in all aspects of the services offered. Technical Support and Network Operation Center Mevspace mean the security of your data non-stop.

To report a crash or a problem with the service contact admin@mevspace.com. When you report a problem you will receive a ticket number, and we will contact you within 24 hours.

You can test pinging on the IP address from mevspace.com 149.86.224.18 in Mevspace.

Depending on the strength of the attack, we take various steps to do so, including cutting off access to IP addresses and sometimes whole countries. We implement a solution that blocks both volumetric and amplification attacks.

Each additional IPv4 address is a cost:

• 1 IP address - 2,99 EUR net per month / 3,19 USD net per month / 12,39 PLN net per month

From Monday to Friday between 9:00 a.m. and 5:00 p.m. UTC+1 there is a Mevspace chat room.

There is no transfer limit. 30,89TB is the maximum amount of data that can be transferred over a 100Mbps link within 30 days. In the case of 1Gb/s, it will be proportionally more.

If we receive a DMCA complaint, we always send it to the customer to take action. You are then obliged to check it. If the report is correct, you must remove the specific content.

Yes, we do. Applications should be sent to info@mevspace.com.

We use two professional server rooms, and a laboratory for development, which ensure the highest quality of service, safety, and optimal technical parameters. The infrastructure of the server room makes the risk of failure negligible, and thanks to systematic tests and technical inspections our equipment work reliably. The server rooms are professionally protected, equipped with emergency power supply systems, backup connections, early warning systems, and instantaneous notifications information about failures to technical staff. For security reasons, only authorized administrators have access to the server room. The reliability of our services is supervised by a rapid response team group, which ensures the security and smooth operation of servers 24/7. The Mevspace server rooms are the optimal environment for your servers.

Two of the three independent MEVSPACE server rooms used by Mevspace are located in Warsaw at a distance of about 6 km from each other. Apart from the Warsaw agglomeration, we have our own and modern Data Center built of container modules.

VPS, virtual private server is an independent space on a virtualization server. VPS makes it possible to freely define resources, which will fully answer individual needs. VPS allows you to determine the resources that fully respond to specific needs. VPS is an economic path of beginning to explore the possibilities in our offer.

VPS server is an ideal solution for individual users, small and medium companies. Private virtual server will also form a great base for a professional, commercial blog or vertical portal. Virtual server is also suitable for online companies. These include internet stores or industry forums.

VPS is a perfect solution for those companies which seek a safe and efficient environment to test new web applications and services at a reasonable price. VPS is:

• guaranteed computational power,
• unlimited data transfer,
• application’s flexibility,
• independence from other users.

Management panel is used to manage your servers. It makes possible to choose an operating system, adjusting parameters, making backup copies. VPS makes it possible to divide the space made accessible freely, always with a transfer without any limits.

Activation of a server is performed automatically within 24 hours from the date the payment is credited. Server activation status is available after logging in to your account on the user panel.

Of course. You can use additional services such as collocation, CDN, administration, or backup.

On the page you can easily and quickly order a VPS server. All parameters can be freely configured. If you need any support, please contact us at admin@mevspace.com and we will help you choose the right parameters.

Yes, the Mevspace offer is flexible and entirely adjusted to the client’s needs. It is possible to change the server’s parameters at any time. To do that please contact our office by sending an e-mail to info@mevspace.com.

To ensure the highest quality of service, security of data and content placed on VPS servers are systematically copied to protected backups.

Yes, VPS servers give this possibility, this kind of activity is allowed

VPS is a good choice for most applications within web projects, their undoubted advantage is that there is no need to monitor RAM, CPU, or discs. A dedicated server is a solution for more demanding customers with a more advanced environment but requires more administration and monitoring.

Dedicated Server is a physical computer with permanent access to the Internet, completely at your disposal. All parameters can be flexibly defined, including the choice of Windows/Linux operating system. We can prepare a machine especially for you if none of the standard offers are sufficient for you.

Dedicated servers are a perfect solution for gamers, professionals, as well as companies offering Internet services - mail, servers, websites. Thanks to the implementation of an unlimited data transfer service, dedicated servers will also be suitable for companies that support: Internet radios, Internet TV, forums, or other demanding applications for which VPS server resources are insufficient.

In the panel for managing dedicated servers, the user can

• check the state of power supply, its change,
• hard reboot,
• check invoice

To administrate dedicated servers the client can additionally use the free KVM service.

Yes. It can be done in following ways:

• The customer buys a license for Windows and installs the new operating system themself, using the KVM console (ordered via panel)
• The customer buys the license key and sends the installation order to info@mevspace.com. An additional fee for the installation will be applied.

You can order additional storage space for your server. Write a ticket to info@mevspace.com to order it.

The dedicated server can be restarted via management panel after selecting the server where you can check the power status and perform power off/on or hard restart operation.

Yes. Every server has one IPv4 address and one IPv6. More can be bought using the "Buy new" option in the panel.

You can add additional disks, or migrate the server to another configuration. Write to info@mevspace.com if you are interested.

You can pay for Mevspace service using credit card, bank transfer, PayPal, Zonda Pay or BitPay.

An electronic invoice is available in the Customer Panel in the Invoices tab.

To do that, you should choose the PayPal payment method available on the list on the pro-forma invoice or directly when making your order.

To do that, you should log into the Client’s Panel and mark the option ‘edit the data’, next the changes need to be saved.

Each party has the right to terminate the agreement at least 30 days in advance. If the notice of termination was given by MEVSPACE Sp. z o.o. as a result of an amendment to the regulations, the user is entitled to a refund of the subscription fee in the amount proportional to the period during which the service will not be provided.

The billing period is, respectively: month, quarter, half a year or year.

To do this, you need to log in to the Customer Panel, where by clicking on the Invoices tab you can find the electronic versions of your invoices that can be downloaded.

A server is extended automatically upon payment of the proforma invoice. This invoice is issued one week before the server expires.

In this situation, we recommend using the option "I don't remember my password", the system will send a link to the e-mail address provided by you during registration, which allows you to set a new password.

You can do so by contacting us via the contact form, which can be found here or by writing to info@mevspace.com.

Storage Space (space for data storage) is a service that allows sharing of certain disk space dedicated for storing additional data copies. In this service, disk space from Mevspace storage servers is separated for backup of your data. Accessing this data is possible via the following protocols:

• FTP
• sFTP

You define the archiving policy and the number of copies.

By using Storage Space you protect your data. Backup protects from losing important data. By using the Backup Space solution regularly you can restore all of the data stored there before the malfunction.

No. Snapshot captures data at a given moment, providing access to previous versions. Backup is a copy that allows for complete recovery in case of damage and failure.

Server administration is a service that transfers part or all of the IT tasks to Mevspace administrators. This guarantees

• a reduction in the costs of maintaining the IT infrastructure in the company,
• comprehensive hardware service,
• IT management,
• cooperation with high-class specialists

Mevspace administrators are specialized professionals. In addition to the references, they have the appropriate qualifications and experience as well as the developed methodology. Mevspace administrators are a guarantee of safety, high-quality services with an individual, comprehensive approach to the actions performed. Our specialists have the knowledge, passion, and experience.

Transferring responsibilities to Mevspace administrators means faster response times to failures because we are available 24/7/365. We take over the maintenance of infrastructure and systems, ensure business continuity and competence, reduce costs such as maintaining your own IT department or at least part of it. We take care of updates, monitor performance, and react to events in real-time.

The first stage is to verify expectations, audit security, and infrastructure. The next step is to prepare proposals with the scope of our administrative activities, competences, and responsibilities, etc. The transfer of administrative care requires you to give us administrative access. The final step is for us to assume responsibility for the client's servers and systems to the extent agreed upon.

Our server rooms fulfill TIER 3 standards. The area where the Data Center Mevspace 1 is located is covered by 24-hour protection , monitoring and access control . The Mevspace Network Operating Center works 24/7/365. Network security is supervised by advanced systems that filter traffic and threats.

The colocation service is placing your server in our server rooms. This solution ensures high level of safety, accessibility and reliability, without the need to invest in your own server room and costly infrastructure.

Yes, our server rooms are protected from unauthorized access by antitheft systems. The server rooms are constantly monitored and only our administrators have access to it. Moreover, servers in our server rooms are secure from power outages.

No, for safety reasons only assigned administrative Mevspace staff have direct access to the server rooms. Yes, if you have a whole rack.